Customer Service Representative

Crane Engineering Sales LLC • Kimberly, WI

17d • Onsite

About The Position

The Customer Service Representative provides superior service to customers by accurately processing orders through system and proactively monitoring and communicating customers' anticipated requirements by utilizing excellent, in-depth knowledge of Crane services. Our mission is to help customers succeed. To achieve our mission, we’ve instilled a culture and environment that encourages new ideas, promotes experimentation, and inspires innovation. Crane Engineering team members impact the organization’s success and are recognized for creating “WOW!” customer experiences.

Requirements

• Associate’s degree in a related field; one-year related experience or knowledge with distribution services and/or service operations.
• Displays an ability to learn rapidly and adapt quickly to changing situations.
• Highly skilled at multi-tasking and is reliable in meeting schedules and deadlines.
• Works well in cooperation with others for the benefit of the organization.
• Ability to effectively perform the duties and responsibilities of the position.
• Ability to manage difficult or emotional customer situations.
• Ability to understand gross margin percentages and how invoices are processed from vendors and to customers and how they tie into Crane’s success.
• Meets commitments and maintains confidentiality.
• Speaks clearly and persuasively in positive or negative situations.
• Writes clearly and informatively and edits work for spelling and grammar.
• Excellent customer service skills (friendly, courteous and helpful).
• Ability to write reports, business correspondence and procedure manuals.
• Working knowledge of Microsoft Word and Excel.

Responsibilities

• Demonstrates and promotes Crane’s core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).
• Accurately enters sales orders, processes acknowledgments, purchase orders (mail or fax) and shipping papers.
• Processes invoices and receipts for commissions and accounts payable accurately and in a timely manner.
• Handles customer billing including commissions, inventory shipments, build-ups, Optiflow and service orders.
• Communicate with vendors on a routine basis to follow-up and expedite current orders.
• Reviews backorder fills on a daily basis and acts on them accordingly depending on the order type.
• Responds to internal and external customer requests.
• Processes returns, warranties and credits accurately and timely.
• Tracks orders through the system and follows up with vendors to ensure that ship dates are met.
• Attaches packing slips with the appropriate paperwork once shipments arrive at Crane.
• Performs typing, emailing, faxing or other administrative duties as needed.
• Verifies accuracy of factory acknowledgements; immediately corrects errors.
• Coordinates factory generated lead feedback to our principals.
• Processes warranties and returns within specified warehouse or factory authorized timeframe.
• Works with accounting to resolve customer payment or vendor invoice issues.
• Provides back-up determining the nature of callers’ business and directs them to appropriate destination.
• May perform other duties as assigned.

Benefits

• Competitive compensation and benefits structure within a values-driven culture
• Work-life balance; generous paid time off program including paid holidays; ability to participate in Flexible Workplace arrangement
• Comprehensive health insurance coverage
• 401k with generous company match
• Intuitive health and wellness program that rewards participation
• Community involvement and volunteering opportunities
• Career advancement through our Career Tracker program
• Continuous learning through our talent learning management system – Crane University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree