Customer Service Representative

Apex Service Partners • Houma, LA

3d • Onsite

About The Position

Shockwave Generators & Electric is seeking a self-motivated individual with a positive attitude to join their growing and dedicated Customer Support team. The company emphasizes employee well-being and rewards its front-line employees appropriately for their hard work. This role involves managing customer interactions, scheduling, and ensuring customer satisfaction.

Requirements

• 1-5 years of call center or customer support experience preferred
• Valid driver’s license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred
• Call Center or Customer Support (1+ year required)

Nice To Haves

• Experience with Service Titan

Responsibilities

• Manage incoming calls from customers
• Schedule and manage customer estimates
• Identify and assess customers’ needs to achieve full satisfaction of work provided
• Manage customer and technician schedules
• Renew and manage maintenance agreements
• Build relationships with customers and provide top-level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de-escalate customer complaints and concerns

Benefits

• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed