Customer Service Representative (54980)
SEER GROUP•Snohomish, WA
•Onsite
About The Position
We're looking for a hardworking, quick-thinking, passionate person to fit our team's positive culture in our office and raise the bar for our incredible HVAC Service, Sales, Plumbing and Electrical teams. The highest level of service, teamwork and workmanship is what made us Seattle Business Magazine's Washington's Best Workplaces for 2022! Please check out our website, Facebook and Instagram pages to see if this would be the right company for you.
Requirements
- Multitasking and quick-thinking
- Sufficient computer aptitude
- Management/scheduling experience
- Attention to detail
- Keep organization as a priority
Nice To Haves
- Experience in HVAC Service, Sales and Electrical departments is preferred.
Responsibilities
- Drive performance consistently within the department
- Assist the Operations Manager
- Consistently communicate with the Customer Service team through proper channels to meet daily call goals
- Ability to schedule strategically to reach goals consistently
- Ensure that all information is properly obtained, tasks and invoices are accurate, proper payment is collected, and notes are placed within each call
- Utilize and manage the on-call rotation schedule
- Provide support for the field staff during any scheduled visits
- React quickly and efficiently to keep customers informed of any changes to the schedule that may affect them
- Obtain, process, and verify payments for pending projects and completed work
- Assist in sending invoices to customers for invoicing/estimates/other needs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
