CSR, Contact Centre (Clerk 3)
About The Position
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. We conduct over five million client interactions each year through the various programs and services we deliver on behalf of the government. We continuously strive to make our programs and services more responsive to the needs and expectations of Nova Scotians. As the Customer Service Representative, you are the face and voice of the Province of Nova Scotia. As such, you are responsible for delivering programs and services to meet the needs of our clients and the public good. In this position, you interact frequently with customers by phone, answering enquiries and questions, troubleshooting problems, and providing information. You provide effective customer service while responding to incoming enquiries regarding programs and services provided by Service Nova Scotia. Do you enjoy interacting with customers by phone and delivering excellent customer service? If so, we look forward to hearing from you!
Requirements
- Four years' customer service experience (in person and/or over the telephone) or the equivalent combination of training and experience may be acceptable.
- Ability to provide quality customer service over the telephone on a continuous basis.
- Ability to work cooperatively in a team setting.
- Strong communication skills (verbal and written).
- Ability to understand and explain government programs, policies, procedures and legislation.
- Ability to diplomatically deal with members of the public.
- Ability to maintain confidentiality.
- Ability to analyze problems and provide solutions while working in a fast-paced environment.
- Comfortable using the Internet and other web-based applications such as the Registry of Motor Vehicles, Vital Statistics (VISyONS) and Property Online applications as well as software applications such as AMANDA, REGIS and Outlook.
- Must be available to work during the Contact Centre hours of operation (8:30 a.m. to 4:30 p.m. Monday – Friday).
Nice To Haves
- A working knowledge of the programs, policies, acts and regulations administered by Service Nova Scotia is considered an asset.
Responsibilities
- Provide direction, information and assistance to the public, internal customers and other government departments through the detailed explanation of the procedures, policies and legislative requirements of programs administered by the department.
- Interact frequently with customers by phone, answering enquiries and questions, troubleshooting problems, and providing information.
- Provide effective customer service while responding to incoming enquiries regarding programs and services provided by Service Nova Scotia.
Benefits
- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless career paths.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
