Customer Service Representative

Ben E. Keith Company•Elba, AL

16d•Onsite

About The Position

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers’ expectations. Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine. We are dedicated to the growth and success of our business, our customers, and our employees—continuing our commitment to delivering quality since 1906.

Requirements

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations
Excellent computer skills to include Microsoft Excel, Microsoft Word, PowerPoint & Outlook
The ability to work in a fast-paced environment
Strong leadership and communication skills

Responsibilities

Serve as primary liaison between KVPC Manufacturing and distribution centers to ensure accurate order processing.
Ensure the efficient coordination of all customer orders with KVPC’s production and operation management teams.
Facilitate all communication concerning active purchase orders between our customers and KVPC production and operation management teams.
Manage product purchase order process, including employee orders.
Set up and submit all new item requests to BEK General Office for generation of a Ben E. Keith item number.
Assist in answering questions concerning product pricing and availability.
Follow up on claims of shortages, damages, and overages with common carriers and vendors and file that information for future retrieval.
Facilitate and manage FedEx shipments.
Set up codes and item numbers in the manufacturing ERP software.
Communicate and work with distribution centers on holiday schedule for product shipments.
Run and distribute the daily production history report.
Develop and maintain a high level of product, customer, and supplier knowledge.
Generate weekly USDA tonnage report.
Responsible for ordering and maintaining inventory of office supplies.
Perform other duties as assigned