Customer Service Representative

Sten Tech, Inc • San Jose, IL

13d • Onsite

About The Position

The Customer Service Representative in San Jose will play a vital role in ensuring a seamless and efficient customer experience. Primary responsibilities include: Job Release and Production: Release jobs to production, schedule follow-ups, and promptly update customers, ensuring needs are met in a timely and satisfactory manner. Pick-Up and Delivery Coordination: Schedule and coordinate pick-up and delivery requests, facilitating the smooth movement of products and materials to and from clients. Departmental Coordination: Work closely with related departments to track job statuses and coordinate deliveries, ensuring customers are always well-informed. Communication Hub: You will manage office phone calls and handle order-related emails, serving as a central point of contact for customers, and addressing their inquiries and concerns. Bilingual Proficiency: Proficiency in both English and Vietnamese is preferred, as this will allow effective communication with a diverse customer base.

Requirements

• Must be legally authorized to work in the US.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to work well in a collaborative, team-oriented environment.

Nice To Haves

• Proficiency in English and Vietnamese.
• Previous customer service or order processing experience.

Responsibilities

• Release jobs to production, schedule follow-ups, and promptly update customers, ensuring needs are met in a timely and satisfactory manner.
• Schedule and coordinate pick-up and delivery requests, facilitating the smooth movement of products and materials to and from clients.
• Work closely with related departments to track job statuses and coordinate deliveries, ensuring customers are always well-informed.
• Manage office phone calls and handle order-related emails, serving as a central point of contact for customers, and addressing their inquiries and concerns.
• Receive customer orders via email and accurately prepare and enter job information for production.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company contributions
• Paid time off (PTO)
• Paid holidays
• Company-paid and voluntary life insurance
• Short-term and long-term disability benefits
• Employee assistance program (EAP)
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed