Customer Service Representative (Bilingual Spanish)

TEKsystems • San Antonio, TX

1d • Remote

About The Position

We’re hiring a Customer Service Representative to support members with healthcare benefits during open enrollment. You’ll handle inbound and outbound calls and emails, answer benefit questions, assist with enrollment and COBRA, and provide clear, compassionate support in a fast‑paced call center environment.

Requirements

• Bilingual Spanish/English required
• 1+ year healthcare call center experience required
• Experience working remotely
• Computer skills (Windows, MS Word & Excel)
• High School Diploma or GED
• Reliable, high‑speed internet connection
• Must reside in Texas

Responsibilities

• Handle calls and emails related to medical, dental, vision, and prescription benefits
• Support open enrollment, qualifying life events, and COBRA inquiries
• Reset passwords, update member information, and order ID cards
• Educate members on benefits and online tools
• Document interactions and collaborate with internal teams

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees