Customer Service Representative

WeatherTech•Bolingbrook, IL

13d•Onsite

About The Position

WeatherTech Direct is seeking well-qualified Customer Service Representatives to ensure the overall satisfaction of customers in our Bolingbrook, IL call center. Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via phone and email interactions/correspondence. This is a great opportunity to join our growing company. Hourly rates starting from $22.50/hour with the ability to earn up to $50,000 plus per year through a combination of an hourly rate and earned commission! Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!

Requirements

At least 3-5 years of experience in a telephone-based customer service environment
Be Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
Possess listening skills to fully comprehend customer needs
Basic computer skills, required
Ability to multi-task in a fast-paced, team-oriented environment
Regularly work on a computer and focus on a screen or monitor
Possess excellent typing, spelling, and grammar skills
Have great attendance and punctuality
Be an excellent performer; deliver high-quality results consistently
Demonstrate a high level of professionalism and a positive attitude
Be authorized to work in the United States

Nice To Haves

Type 50 WPM, preferred

Responsibilities

Deliver world-class customer service
Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
Provide timely feedback to management regarding service failures or customer concerns
Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
Perform other duties as assigned