Customer Service Representative

Advance Financial • Knoxville, TN

22h • Onsite

About The Position

Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service throughout the great state of Tennessee. Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees.

Requirements

• High School Graduate or equivalent
• Dedication to helping others
• Experience in service-related field
• Must be willing to work in an environment where performance will be measured and judged
• Must have reliable transportation
• Understand the demands of working in a retail environment
• Excellent sales skills focused on growing the company
• Must be observant and have great judgment
• Stay coachable – this is one of the keys to growing with our company
• Computer proficiency required
• Being able to reconcile a cash drawer accurately is a must!
• Must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information
• Must be available to work all shifts, days, evenings, nights and weekends
• Must be able to stand, stoop, bend, and reach overhead for up to 12 hours with little rest, except for unpaid meal break

Nice To Haves

• Phone Customer Service experience preferred
• Cash handling experience preferred

Responsibilities

• Welcome customers and work to provide the best customer experience possible
• Help customers complete applications for lines of credit and installment loans
• Work with team leads to meet and exceed monthly goals
• Accurately assist customers with loan applications to completion
• Answer any and all customer questions
• Use company best practices to provide consistent and amazing customer service
• Work with money – being able to reconcile a cash drawer accurately is a must!
• Listen and be able to build relationships with your customers and teammates
• Participates in ongoing learning and development

Benefits

• $500 Sign-on Bonus paid after 90 days of employment
• Generous PTO
• Paid time off to volunteer
• Paid parental leave
• 100% company-paid health insurance
• 401k with 5% company match
• Student Loan Repayment Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees