Customer Service Representative (flexible availability)

Magnolia Operating LLC•Los Angeles, CA

7h•$0 - $19•Onsite

About The Position

Magnolia Bakery, a renowned bakery established in 1996 in New York City, is seeking a Customer Service Representative. With a global presence across multiple cities and online, the bakery is known for its classic American baked goods and welcoming atmosphere. The Customer Service Representative will be the primary point of contact for advanced orders and special events, including private and corporate functions, press events, charitable donations, weddings, and parties. This role requires a strong work ethic, excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment, embodying a spirit of hospitality. The ideal candidate will possess strong product knowledge to make informed recommendations, maintain poise under pressure, and demonstrate meticulousness and organization to ensure an excellent customer experience.

Requirements

Great work ethic
Good communication skills
Positive attitude
Ability to work in a fast-paced environment
Strong product knowledge
Sharp, poised demeanor
Excellent communication skills
Ability to uphold grace under pressure
Highest possible level of meticulousness
Organized workflow
Dedication to deliver an excellent customer experience

Responsibilities

Field all guest inquiries for advanced orders and guide them through product options.
Serve as the primary contact and lead for planning and coordinating special events, including private and corporate functions, press events, charitable donations, weddings, party favor orders, parties, and other events.
Answer telephone in a friendly, professional manner and direct incoming phone calls.
Learn production rules and timings specific to the store.
Enter orders for customers, ensuring pickups and deliveries are ready/go out on time.
Ensure all orders meet Magnolia Bakery standards.
Assist customers in selecting baked goods for their special occasion, potentially suggesting alternatives.
Track order information in the database.
Monitor “special” orders to ensure smooth execution.
Coordinate and communicate “special” orders with management.
Work closely with the store-level management team to delegate responsibilities for “special” orders.
Handle logistics and transportation/delivery of orders, including event props.
Ensure availability of appropriate props, special supplies, and sprinkles for all orders/events.
Work events when necessary.
Complete required paperwork or training material.
Assume the role of “counter staff” when needed and during downtime.