Customer Service Representative, UT (8/17 Start)

Progressive Leasing•Draper, UT

1d•Remote

About The Position

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring Customer Service Representatives to help grow our company and ensure our mission is achieved! This role is a work-from-home position and you must reside within a 60-mile radius of Draper, Utah. PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. We are a team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our Customer Service department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.

Requirements

Customer Service and prior collections experience with impeccable interpersonal skills
Excellent verbal and written communication skills
Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
Phone experience in a customer service/call center environment
High school diploma or GED equivalent, must also be 18 years or older
Must be located within a 60-mile radius of Draper, UT
Must have a designated home-based workspace (preferably one that is quiet and free from distractions)
Must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)

Nice To Haves

AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.