Customer Service Representative

Window World of Baton Rouge•Lafayette, LA

2d•Onsite

About The Position

At Window World, we believe exceptional customer service is just as important as exceptional products. We're looking for a friendly, organized, and customer-focused Customer Service Representative to join our Lafayette team. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to meet you. As a Customer Service Representative, you'll be the first point of contact for many of our customers. You'll play an important role in creating an outstanding customer experience by answering questions, scheduling appointments, resolving concerns, and supporting customers throughout their home improvement journey. If you're looking for a company that values your contributions and offers opportunities to grow your career, Window World is the place for you.

Requirements

High school diploma or equivalent required.
At least 1 year of customer service or call center experience (2+ years preferred).
Excellent verbal and written communication skills.
Strong problem-solving and active listening abilities.
Proficiency with Microsoft Office and general computer applications.
Accurate data entry and typing skills.
Positive attitude with a passion for helping customers.
Strong organizational and multitasking skills.
Dependable team player with a strong work ethic.

Nice To Haves

2+ years of customer service or call center experience

Responsibilities

Deliver exceptional customer service through phone, email, text messaging, online chat, and in-person interactions.
Answer customer questions regarding products, services, appointments, and company policies.
Schedule appointments for sales consultations, installations, service calls, and related services.
Resolve customer concerns professionally and efficiently while escalating complex issues when appropriate.
Maintain accurate customer records and document all customer interactions.
Process customer payments and update account information.
Support outbound customer communication initiatives and follow-up programs.
Collaborate with internal departments to ensure timely issue resolution.
Identify opportunities to improve customer satisfaction and internal processes.
Meet departmental performance goals, including quality, productivity, attendance, and customer satisfaction.
Assist with training and onboarding new team members when assigned.
Perform other duties as assigned.