Customer Service Representative
About The Position
Velocitii is hiring remote Customer Service Representatives to support customers in a fast-paced environment. The role handles incoming calls, answers questions, assists users with provider portal setup and use, and responds to email and cases. Representatives use multiple systems to resolve inquiries, meet performance goals while maintaining service quality, and contribute to team improvements. The position is open to candidates living in Arizona, Florida, or Texas. The schedule is Monday through Friday, with shifts starting between 8:30 and 9:30 AM EST; weekends are not required. The start date has not yet been confirmed, and the company is actively interviewing.
Requirements
- At least 6 months of call-center experience.
- At least 1 year of customer service experience.
- Strong verbal and written communication skills.
- Organizational and problem-solving skills.
- Ability to navigate multiple computer systems.
- Experience in a virtual desktop environment.
- A distraction-free remote workspace.
- High school diploma or GED.
- Participate in virtual interviews using a computer with a working camera.
- Complete an internet speed test, background screening, employment verification, and drug screening.
Nice To Haves
- 1–2 years of health insurance experience.
- Familiarity with Third Party Administrator (TPA) concepts.
- Knowledge of medical or dental terminology or claims processing.
Responsibilities
- Answer incoming calls and provide friendly, professional customer support.
- Navigate systems such as Clarc, OneNote, LifePro, and Teams to resolve inquiries.
- Guide users through provider portal setup and usage.
- Monitor emails and respond to cases in Clarc.
- Contribute a positive attitude and support team improvements.
- Meet performance goals while maintaining quality service.
Benefits
- Pay of $16.00–$17.50 per hour and paid training.
- Pay increase after proven performance.
- Annual bonuses and merit raises available.
- Free 24/7 telehealth visits for the employee and eligible family members, with in-home diagnostics in select areas.
- Healthcare, life insurance, and 401(k) beginning the first of the month after hire.
- Sick time and PTO accrue from day one.
- Paid holidays, including the employee's birthday, after 90 days.
- Paid volunteer time off.
- Company-provided equipment.
- Remote work from home.
- Training, coaching, and mentorship for career growth.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
