Customer Service Representative

Advanced Air Systems • Thatcher, AZ

9d • Onsite

About The Position

Advanced Air is hiring a Customer Service Representative for our Thatcher office. You'll be the first voice our customers hear — answering calls, booking service and installation appointments, and keeping our technicians' schedules running smoothly. This is a fast-paced, people-first role for someone who stays calm on a busy phone, follows through on every detail, and takes pride in turning a stressed-out homeowner into a satisfied customer.

Requirements

• 1+ years of customer service, call center, dispatch, or office experience (home services or trades experience a plus)
• Clear, friendly phone presence and strong written communication
• Comfortable working in scheduling/CRM software (ServiceTitan experience preferred; will train the right person)
• Organized, dependable, and able to manage multiple calls and tasks at once
• Positive attitude and a team-first mindset
• Bilingual English/Spanish a plus

Nice To Haves

• home services or trades experience
• ServiceTitan experience
• Bilingual English/Spanish

Responsibilities

• Answer inbound calls and respond to online inquiries promptly and professionally
• Book, confirm, and reschedule service, maintenance, and install appointments
• Dispatch and communicate with field technicians throughout the day
• Maintain accurate customer records, job notes, and appointment details in ServiceTitan
• Follow up with customers on estimates, membership renewals, and completed work
• Resolve routine customer concerns and escalate issues to the appropriate manager
• Support the office team with general administrative tasks as needed

Benefits

• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k)
• Training and a clear path to grow into dispatch, office lead, or coordinator roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed