Customer Service Representative

ibex•New Braunfels, TX

4d•Remote

About The Position

Jumpstart Your Career in Customer Support! Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you. About the Role As a Customer Support Representative, you’ll be the go-to person for customers calling about their utility services. From billing and payments to starting or stopping service at a new home, you’ll provide clear, compassionate, and helpful answers—making each interaction smooth and stress-free.

Requirements

Dependable, positive people who are ready to learn and succeed.
Strong communication and customer service skills
Ability to stay calm and professional during challenging conversations
Comfort navigating multiple computer systems and applications
Critical thinking and problem-solving skills
Basic math skills for billing, balances, and payment related questions
Experience using basic Excel functions, including search tools and filters
Strong attention to detail
Ability to multitask and stay organized in a fast-paced environment
A team-oriented mindset and strong work ethic
18+ years of age with a High School diploma or equivalent
Private, distraction free workspace (not a shared/common area of the home)
Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
Must remain on camera during working hours

Responsibilities

Provide exceptional support to residential utility customers
Build authentic relationships and help members feel heard and supported
Help with billing questions, payments, and account updates
Support service requests like starting, stopping, or transferring utility service
Educate customers on self-service tools
Troubleshoot basic issues and schedule technician visits when needed
Follow a set call flow to ensure a consistent, quality experience
Close support tickets efficiently and ensure customer satisfaction
Keep accurate records of interactions and issues
Maintain a positive and proactive attitude—even on tough days