Customer Service Representative

Sila Services • Cherry Hill, NJ

1d • Onsite

About The Position

Customer Service Representative Allied Experts – Cherry Hill, NJ Join a Team That Makes a Difference At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We’re looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment. This is more than just answering phones — it’s an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you. We don't just offer jobs—we build careers.

Requirements

• Previous customer service, call center, or dispatch experience preferred
• Strong communication and active listening skills
• Comfortable handling both inbound and outbound calls
• Sales experience or the ability to confidently recommend services is a plus
• Strong multitasking and organizational abilities
• Attention to detail and accuracy in data entry
• Ability to remain professional and positive in a fast-paced environment
• Self-motivated with a strong work ethic and team-first attitude

Nice To Haves

• Experience with ServiceTitan is preferred but not required

Responsibilities

• Convert incoming customer calls into booked service appointments
• Make outbound calls to existing customers to schedule appointments and follow up on service needs
• Deliver exceptional customer service while promoting Allied Experts’ services and solutions
• Resolve customer concerns professionally and efficiently
• Maintain accurate customer records and update information in company databases
• Communicate effectively with dispatch and management teams to ensure a seamless customer experience
• Participate in ongoing training and professional development opportunities
• Meet performance goals in a fast-paced, metrics-driven environment

Benefits

• Great Compensation! Compensation includes hourly pay plus incentives per lead set and run.
• Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.
• Paid Time Off
• 401(k) Plan with Company Match
• Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
• Training and Development Opportunities: We’re committed to your professional growth and provide ongoing training.
• Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed