Customer Service Representative

ServiceSource, Inc. • Aurora, CO

3d

About The Position

The Customer Service Representative responds to customer calls and written correspondence and serves as a direct point of contact, providing information in response to various inquiries. The regular work schedule is 11:30 a.m. to 8:00 p.m., and employees participate in a weekend on-call rotation.

ServiceSource is a nonprofit agency operating within the AbilityOne program that hires persons with significant disabilities. For the majority of direct labor positions, the organization obtains documentation of significant disability as required by the JWOD Act. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The role requires maintaining confidentiality and security, documenting inquiries, meeting production and quality expectations, and keeping current with online reference information. The employee may also prioritize and adapt work as workload changes and perform other responsibilities as assigned.

Requirements

• High school diploma or GED.
• Ability to clear background checks.
• Experience working with a PC, Windows, and Microsoft Office.
• Ability to maintain confidential information in compliance with HIPAA regulations.
• Excellent data entry skills.
• Complete program training as required.
• Demonstrated problem-solving skills and excellent verbal communication skills.
• Ability to work effectively within established contract key performance indicators (KPIs).
• Demonstrated excellent interpersonal and customer service skills.
• Ability to work independently and as a member of a team.

Nice To Haves

• Customer service experience.

Responsibilities

• Respond promptly and accurately to customer inquiries.
• Document all inquiries appropriately.
• Understand and apply confidentiality and security guidelines.
• Meet minimum production expectations while meeting defined quality expectations.
• Maintain knowledge of online reference information.
• Prioritize work throughout the day and adapt to changes in workload as needed.
• Perform other responsibilities as assigned.
• Participate in the weekend on-call rotation.

Benefits

• Medical, dental, and vision plans for employees and their families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution, subject to the plan’s matching terms.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases with tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED