Customer Service Representative

South Country Equipment • Southey, SK

10h • Onsite

About The Position

South Country Equipment is an 8-location John Deere dealer network operating through southern Saskatchewan. We are a family-owned business that values teamwork, mutual support, and innovation in the agriculture industry. We aim to educate and equip farmers with the latest technology to enhance their operations. Our culture emphasizes team member success, encouraging a team-first mentality, eagerness for new challenges, a friendly personality, understanding one's role in achieving enterprise goals, and a passion for supporting the local agriculture community.

Requirements

• 2-3 years of customer facing or retail experience
• A relationship focussed perspective to customer service and love for helping people
• Strong attention to detail
• Basic to intermediate computer skills
• Problem solving skills and the ability to come up with creative solutions

Nice To Haves

• A mechanical inclination or a farming background would be considered an asset

Responsibilities

• Professional consultation with customers to determine their needs through face-to-face interaction, phone conversations and written communication
• Support farmers throughout the year ensuring they have the parts to keep their equipment operating
• Develop relationships with farmers that will allow you to provide them enhanced support
• Provide input and assistance in inventory control and maintain a professional retail environment
• Operating within a cyclical environment that requires extended hours during the farming season including evenings, weekends and participation in an on call rotation

Benefits

• Training and development opportunities
• Career growth opportunities
• A welcoming family owned and operated organization that puts individuals first
• Opportunity to represent John Deere and support growers in food production
• Utilizing John Deere and outside sourced professional training to support with continuous learning
• Autonomy to set you up for success and allow you to be part of the innovation within agriculture
• Paid overtime hours
• Pension plan
• Health benefits
• Dental care
• Life insurance
• Vision care
• Paid time off
• Store discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed