Customer Service Representative

HOM FURNITURE • Rochester, MN

17d • Onsite

About The Position

The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture’s customers. This role also serves as a support for showroom Sales Consultants, assisting with questions and processing orders as needed. Occasionally, the Customer Service Representative works the sales floor following HOM Furniture’s proven sales methods. Other duties as assigned.

Requirements

• Must be working towards or have a high school diploma or GED.
• Must be able to communicate effectively both verbally and in writing.
• Reasonable accommodation will be made for those who require it.

Nice To Haves

• Six months of customer service experience preferred.

Responsibilities

• Answering phones to either direct callers to the proper department or to answer any questions they may have.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and processing initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on changes to their order status.
• Processing finance applications.
• Processes sales for accessories and other small purchases.

Benefits

• Paid Time Off- 20 Days in 1st year for full-time employees
• Medical and/or Dental Coverage
• 401(k) Employee Contribution Plan
• 401(k) Employer Matching
• Employee discount
• Career advancement opportunities and training
• Pay on Demand - options for receiving earned wages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees