Customer Service Representative

UnitedHealth Group•Cooperstown, NY

5d•Onsite

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full time (40 hours / week) Thursday - Sunday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:00pm - 9:30am (overnight shift) - 15%25 shift differential for overnight shift. It may be necessary, given the business need, to work occasional overtime. We offer 3 weeks of on-the-job training. During normal business of 8:00am - 4:30pm, Monday - Friday.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
Ability to work full time onsite at Bassett Medical Center, 31 Beaver Street, Cooperstown, NY
Ability to work full time (40 hours / week) Thursday - Sunday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:00pm - 9:30am (overnight shift) - 15%25 shift differential for overnight shift. It may be necessary, given the business need, to work occasional overtime.

Nice To Haves

1+ years of experience in healthcare customer service

Responsibilities

Answers inbound phone calls while providing a high-quality patient/caller experience.
Responsible for code and emergency team response
Monitoring various hospital alarm systems and responding in an efficient and timely manner.
Schedules, reschedules, and cancels appointments.
Works all assigned work timely according to department standards and documents all actions in the system.
Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases.
Responds to general information requests and/or inquiries from patients, physicians, medical offices, and other callers.
Communicates effectively and in a professional manner.
Processes all work-related responsibilities in an efficient, timely and accurate manner.