Customer Service Representative
About The Position
At WVRC Ozaukee, you’ll be one of the first people clients turn to when their pets need emergency care. As part of our 24/7 team, you’ll welcome families, answer questions, coordinate with clinical teammates, and help clients feel supported during stressful moments. You’ll work alongside experienced colleagues who value compassion, clear communication, and helping one another grow. If you enjoy customer service, thrive in a busy environment, and want your work to make a difference for pets and their families, you’ll find a rewarding opportunity at WVRC Ozaukee. Our veterinary receptionists provide the client with their first impression of our practice, where their family and their pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can show our clients compassion, attention, and the highest level of client service.
Requirements
- Excellent interpersonal skills and able to develop and maintain positive working relationships with others
- Have a fundamental knowledge of windows based computer programs
- Proven effective communication and the ability to multitask and prioritize
- Willing and able to provide exceptional customer service
- A motivated and dedicated individual who is self- motivated to provide exceptional service
Responsibilities
- Welcome our clients in a friendly, helpful, and compassionate manner
- Prepare and review documents and medical records accurately and completely
- Educate and advise clients regarding WVRC services and practices
- Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
- Process invoices and payments accurately
- Update and maintain client/pet records and files in accordance with hospital legal requirements
- Assist with other administrative duties such as scanning, faxing, emailing, for example
- Support team to reach common goals
- Ability to recognize and seek guidance in all client-related cases where protocol does not apply
Benefits
- 401K
- Employee Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
