Customer Service Representative

Service Champions•Brea, CA

7h•Onsite

About The Position

Service Champions is seeking a dedicated Customer Service Representative to join their team, focusing on providing excellent HVAC and plumbing services with a strong emphasis on quality and customer satisfaction. This in-office position is located in Brea, CA. Service Champions is recognized as one of Orange County’s top places to work and is a nationally recognized residential heating and air conditioning company serving Southern California homeowners. The company is growing rapidly, offering opportunities for individuals with a positive attitude and a commitment to service. Service Champions is an equal opportunity employer, committed to diversity and inclusion, and prohibits discrimination based on protected characteristics. They also consider qualified applicants with criminal histories in accordance with applicable state and local laws.

Requirements

3–5 years of call center experience
Ability to type 45+ WPM while talking and multitasking
Proficient with Microsoft Suite
Strong communication, problem-solving, and customer service skills

Nice To Haves

HVAC or plumbing industry experience
Service Titan experience
Bilingual (Spanish)

Responsibilities

Manage a high volume of inbound and outbound calls to schedule appointments
Quickly identify client needs, provide solutions, and resolve concerns professionally
Accurately document client interactions while managing multiple tasks
Meet productivity goals and maintain high-quality service standards
Develop a working knowledge of our products and services