Customer Service Representative

CAMCO MANUFACTURING LLC•Greensboro, NC

18d•Onsite

About The Position

The Customer Service Representative supports Camco’s distributors, dealers, and retail partners by providing accurate order processing, proactive communication, and professional issue resolution. This role serves as a key point of contact between customers and internal teams to ensure orders, account updates, credits, deductions, complaints, returns, and related requests are handled efficiently and accurately.

Requirements

High school diploma or equivalent required.
Minimum of three years of customer service, account support, order management, or related business experience preferred.
Strong customer service, communication, interpersonal, negotiation, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Basic understanding of order processing, account maintenance, pricing, credits, deductions, invoicing, or related business processes.
Proficiency with Microsoft Office applications and general office equipment; familiarity with EDI order processing and ability to learn company systems, customer portals, Microsoft Dynamics 365 (D365), or order management tools.

Nice To Haves

Experience in manufacturing, distribution, sales support, shipping coordination, freight terms, or account reconciliation is a plus.

Responsibilities

Process, monitor, and manage sales orders from entry through fulfillment.
Ensure accurate products, pricing, shipment method, lead time, account information, and order documentation.
Research, validate, and resolve pricing, invoicing, order, credit, deduction, return, and account discrepancies according to company procedures.
Enter, process, and follow up on customer complaints, service complaints, and return authorizations within department timelines.
Communicate proactively with customers and internal teams regarding order status, issues, delays, and resolutions.
Coordinate with Sales, Shipping, Transportation, Supply Chain, and Accounts Receivable to support timely and accurate fulfillment.
Provide inside support to Sales and outside sales representatives, including account setup, account analysis, customer follow-up, customer portal activity, and administrative requests.
Provide backup coverage for Customer Service team members when needed.
Document issues, follow-up actions, and resolutions clearly and accurately.
Assist with process improvements, standard operating procedures, and cross-training initiatives as business needs evolve.
Adhere to company policies, confidentiality requirements, attendance expectations, work procedures, and professional standards.