Customer Service Representative

Seminole County Tax Collector•Sanford, FL

16d•Onsite

About The Position

The Seminole County Tax Collector is seeking a Customer Service Representative (CSR) responsible for clerical duties involved in the preparation, processing, and fee collection for various services including vehicle registration and titling, vessel registration and titling, disabled persons parking placards, sales tax, property tax, tangible personal property tax, local business tax renewals, and the issuance of Florida driver licenses and hunting and fishing licenses. This role involves reviewing documents, data entry, and money collection within established balancing procedures, performed under the general direction of appropriate staff. Responsibilities may also include processing Concealed Weapons Permits and/or birth certificates. The position may require assignments to multiple service branch offices or tax-related duties, including reviewing tax information, collecting funds, assisting with escrow accounts, providing tax information, updating data, processing corrections, preparing refund requisitions, reviewing and combining bills, processing overpayments, explaining taxing authorities, calculating pro-rated taxes, and staying aware of tax schedules. Additional duties include calculating redemption amounts for tax certificates, processing redemption payments, disbursing funds, receiving tax deed applications, initiating title searches, processing certifications, distributing funds to taxing authorities, and handling bankruptcy notices by researching tax rolls, filing claims, and maintaining pending files. The role also requires entering bankruptcy codes into the tax roll. Employees may be assigned to other county locations based on operational needs, must attend work regularly, adhere to ordinances, respond to emergencies, and perform other assigned duties.

Requirements

Graduation of High School or possession of a G.E.D.
At least one (1) year of cashiering and/or customer service experience.
Must possess and maintain a valid Florida driver’s license.
Bilingual English/Spanish is a plus!
A pre-employment skills test may be required.
Knowledge of the Tax Collector's duties and responsibilities as set forth in the Florida Constitution and Florida Statutes.
Knowledge of the Tax Collector's Office policies, procedures, and practices.
Able to access, input, retrieve, and safeguard confidential data using various proprietary computer programs and applications.
Able to act with good judgment and flexibility as well as act decisively to analyze and solve problems.
Able to prioritize and organize.
Able to interact with customers and co-workers in a courteous and effective manner.
Able to type 40 correct words per minute.
Able to correctly make mathematical computations using addition, subtraction, multiplication, and division.
Able to ride as a passenger in a car or light truck operated through a series of specified maneuvers while evaluating and rating the driver's skill to drive safely and in accordance with Florida's Traffic Laws.
Able to drive cars, light trucks under 8000 pounds, and Tax Collector vehicles in a safe and legal manner.
Able to communicate both orally and in writing in the English language.
Must be able to maneuver without assistance in an office environment, stand, walk, sit, and reach with hands and arms.
Able to travel as needed.
Able to work independently.
Able to communicate effectively both orally and in writing.
Able to establish effective working relationships.
Able to work under stressful conditions.
Able to interact effectively with others.
Must be able to relocate to other county locations based upon operational needs.
Ability to read and comprehend technical documents, instructions, rules, guidelines, and procedures; memos, letters, etc.
Ability to write clearly and concisely relaying information, details, and data.
Ability to speak to layman relaying information and details.
Ability to perform general mathematical functions.
Extended standing, some walking, lifting and carrying up to 25 pounds.
Able to reach, see, talk; finger dexterity for data entry.
Ability to look at a computer screen for long periods.

Nice To Haves

Bilingual English/Spanish

Responsibilities

Receive payments for new and renewal tags and titles for vehicles and vessels.
Review proof of ownership and insurance documents, issue proper license plate, FL numbers or decals, and collect requisite fees.
Assist the public in completion of forms for application for Florida title on vehicles/vessels previously titled outside of the state.
Physically verify vehicle identification numbers, confirm proof of insurance, and key in appropriate codes and tag designations.
Process initial and renewal applications for issuance of temporary and permanent disabled persons parking placards.
Operate a computer to issue new and renewal Florida driver licenses or identification cards to customers, verifying identity, basic visual competency, and residency status.
Collect monies, operate camera, and perform specific data entry as required by the State of Florida Department of Highway Safety and Motor Vehicles.
May be required to conduct road tests.
Receive payment for tangible and non-tangible property taxes.
May be responsible for processing concealed weapons permit and birth certificate applications.
Verify documentation and process applications for Business Tax Receipts.
Review name, legal description, and parcel number to ensure correct payment application, collect funds, issue receipt (upon request), and input same into computer, validating check and bill.
Assist mortgage companies by assigning and/or removing company codes to escrow accounts for direct billing.
Assist property owners, mortgage companies, title companies, branch offices, and banks by providing information on tax amounts, legal descriptions, parcel numbers, and ownership.
Update address information and other data on file on the computer to ensure correct billing.
Upon receipt of notification from Property Appraiser, process cut outs, corrections of property descriptions, values, and tax amounts as they relate to current or prior years.
Upon correction of assessment of property taxes, prepare requisition for refund and forward same to the Department of Revenue; if refund is approved, same is forwarded to payee.
Review and combine multiple bills for initial tax notices and follow up with second notices to any that remain unpaid.
Process overpayment on property taxes, prepare and forward refund to payee.
Assist the public in review, explanation, and clarification of various taxing authorities, including Trim notices, installments, and deferred tax payment plans.
Review requests for pro-rated taxes.
Upon approval, calculate and process payment of pro-rated taxes.
Stay aware of discount, penalty dates, and all other schedules relating to property taxes.
Upon request, calculate redemption amount of tax certificates and generate statement if necessary.
Process and post redemption payments of tax certificates.
Disburse to purchaser, the face value and accrued interest from redemptions of tax certificates.
Receive tax deed application, verify maturity of certificate, collect all outstanding taxes and search fees, and initiate title search.
Upon receiving title search, verify information, process certification, and forward same to the Clerk of the Circuit Court.
Upon redemption of Seminole County Tax Certificates, calculate and distribute funds to various taxing authorities.
Following receipt and review of notice of bankruptcy, research tax rolls for outstanding taxes owed by bankrupt debtor, file claim with the Bankruptcy Court on all taxes owed and maintain pending file on same, including interest calculation and partial payments.
Enter bankruptcy code in current tax roll.
May be assigned to other county locations based upon operational needs.
Attend work on a regular and consistent basis.
Adhere to Federal, State, county, and local ordinances.
Respond to emergency situations.
Perform other duties as assigned.