Representative, Customer Service

Sysmex•,

8d•Hybrid

About The Position

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory. We currently have a great opportunity available for a Customer Service Representative. CSR is primarily responsible for providing effective customer service for internal and external customers through order processing, preparation of correspondence, and fulfillment of customer requirements to ensure customer satisfaction. CSRI may be required to work from a remote location and requires minimal supervision.

Requirements

Associate’s Degree or 2 years relevant Customer Service experience in a related industry or manufacturing environment.
Knowledge and understanding of Customer Service processes and systems.
3 - 12 months of Customer Service experience or experience in a related industry or manufacturing environment.
Strong communication (verbal and written); Fluent in French is a plus.
Microsoft Suite proficient; SAP or related ERP system.
Detail oriented; Time Management; Makes decisions according to existing policies and procedures; Applies basic problem-solving skills and knows who to involve.

Nice To Haves

Fluent in French

Responsibilities

Accurately enter customer orders and order changes within Sysmex systems and take appropriate actions to ensure customer requirements are met.
Ensure calls and correspondences are addressed within standard response time.
Utilize various Sysmex systems to accurately document customer transactions activities.
Develop positive rapport with customers and coworkers and collaborate to resolve issues.
Understand and support company and department goals and objectives
Other duties as assigned.