Customer Service Representative

Dot Foods•Mt Sterling, IL

22h•Onsite

About The Position

As a Customer Service Representative, you will embark in a 14-week training program, including formal classroom and job shadowing. After successful completion of the Customer Service training program, you would be responsible for covering a variety of territories in the absence of the Customer Service Rep. This position is a path to a traditional Customer Service territory, when a vacancy becomes available, typically within 6-12 months of hire.

Requirements

High School Diploma
Excellent verbal and written communication skills
Proficient in Microsoft programs such as Office, Word, and Excel
Ability to thrive in a fast-paced environment where you will process a high volume of requests (email/phone) at a fast, accurate pace

Nice To Haves

Bachelor’s Degree
Two years in a professional Customer Service environment
Appetite and proven ability to build customer relationships
Ability to effectively manage multiple tasks simultaneously

Responsibilities

Manage a high volume of customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.
Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation.
Process customer orders to ensure internal order deadlines are completed on time.
Go above and beyond to meet customer needs, including appropriate use of empathy.
Work closely with a team to include outside sales, regional teammates, and internal customers.
Applies lean thinking and tools to identify and eliminate waste in all areas of the position.
Assume responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promote safe behaviors and show unyielding support of programs, rules and policies regarding safety.