Customer Service Representative - Armenian Speaking

Brio Water Technology•Glendale, AZ

3d•Onsite

About The Position

We’re looking for an Armenian-speaking Customer Service Representative who thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you’ll handle back-to-back inbound calls, assisting customers with product troubleshooting, setup, and issue resolution. You’ll also manage claims, replacements, and escalations while identifying opportunities to educate customers and recommend Brio products that meet their needs. The ideal candidate is fluent in both Armenian and English, detail-oriented, coachable, energetic, and an effective communicator who is comfortable managing a high volume of customer interactions. This is a great opportunity for someone who enjoys problem-solving and is looking to grow within the company.

Requirements

1–2+ years of call center or high-volume customer service experience
Strong communication skills with a bubbly, personable, and professional demeanor
Ability to handle constructive feedback and continuously improve performance
Highly detail-oriented with strong organizational and follow-up skills
Comfortable multitasking and managing multiple priorities
Basic computer skills (Excel, Word, Outlook)
Reliable attendance and strong work ethic
Fluent in both Armenian and English

Nice To Haves

Experience supporting e-commerce customers is a plus
Familiarity with ERP systems (Sage preferred) is a plus
Experience using Salesforce or similar CRM tools is a plus
Someone who genuinely cares about the customer experience
A team player who brings positive energy to the workplace
A quick learner who can adapt to new systems and processes
A self-starter who can work independently while staying aligned with team goals
Someone interested in long-term growth opportunities within Brio

Responsibilities

Handle high volume inbound calls and provide timely, professional support
Assist customers with product setup, troubleshooting, and technical guidance
Process claims, replacements, and warranty related requests
Resolve customer concerns with a strong focus on customer satisfaction and retention
Accurately document interactions and updates in internal systems
Identify opportunities to upsell products or services (no commission, bonus incentives available)
Collaborate with internal teams to ensure smooth resolution of customer issues
Maintain a positive, solution-oriented attitude in a fast-paced environment