Customer Service Representative

Encore Vet Group•Greensboro, NC

17d•Onsite

About The Position

At North Elm Animal Hospital, we’re not just a veterinary hospital—we’re a tight-knit team of animal lovers, caretakers, and passionate professionals who show up every day to make a difference. We’re growing and searching for a Client Service Representative (CSR) to join our team and be the welcoming face and voice of our practice—bringing warmth, organization, and a little sparkle to every client interaction. Our mission at North Elm Animal Hospital is to exceed our client’s expectations by providing exceptional and compassionate care. We treat our patients as if they were our own.

Requirements

1–2 years of experience in a veterinary client-facing role.
Ability to make anyone feel welcome—from nervous pet parents to excited new puppy owners.
Ability to thrive in a fast-paced environment.
Highly organized and detail-oriented.
Genuine love for animals.

Nice To Haves

A sense of humor.
Love being part of a fun, collaborative team.

Responsibilities

Juggle phones, appointments, and in-person clients with ease.
Communicate clearly, kindly, and professionally—whether it's over the phone, email, or in person.
Discuss services, estimates, and payments with confidence and empathy.
Support both clients and the medical team to keep the day running smoothly.

Benefits

Competitive pay based on experience
Medical, dental, vision, and life insurance
Free virtual mental health services for your household (ages 13+)
Generous CE allowance + paid CE time
Uniform allowance
Pet care discounts for your personal pets
PTO, floating holidays, parental leave, and military leave
A robust Employee Assistance Program covering finances, wellness, and everything in between
Access to Encore Vet Group's library of training, CE, and career development resources
A 401(k) with up to 5% company match