Customer Service Representative - ACX Burwell
About The Position
ACX Burwell is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Requirements
- College diploma or two years’ relevant experience
- Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex
- Exceptional customer service and problem-solving skills
- Previous experience working within a body shop or auto claims
- Able to work independently as well as part of a team
- Excellent verbal and written communication skills
Nice To Haves
- Ability to speak Mandarin/Cantonese considered a strong asset
Responsibilities
- Create preliminary estimates and submit warranty claims for dealership approval
- Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery
- Check in collision vehicles by taking intake photos and creating a work order
- Support customer calls pertaining to repair status, insurance details and car rental inquiries
- Proactively educate customers on the insurance and repair process to enhance the customer experience
- Update customer information in the management system as required
- Provide continuous repair updates to customers during the repair process
- Assist with resolving customer issues as they arise in a professional and timely manner
Benefits
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
