Customer Service Representative
About The Position
Crestwood, Inc. is a third-generation, family-owned business committed to producing high-quality cabinetry while prioritizing environmental responsibility. Our team includes skilled craftsmen, designers, sales professionals, and office staff. We are known for our quality, attention to detail, and exceptional customer service. We serve local communities and provide cabinetry for homes and businesses in over 40 states through more than 300 dealerships nationwide. We are seeking a Customer Service Representative to support our network of over 300 dealerships across the nation. In this role, you will verify order accuracy, communicate with dealerships, and resolve issues before and after orders are received and installed.
Requirements
- Maintain regular and consistent attendance.
- Demonstrate strong attention to detail.
- Maintain professionalism and courtesy at all times.
- Demonstrate professionalism and courtesy continuously.
- Respond to emails and calls promptly.
- Have a basic understanding of cabinetry types, wood, finishes, and hardware.
Nice To Haves
- Ability to produce production details in writing or using a drawing program.
- Experience with programs such as Outlook, Excel, Word, and CAD.
Responsibilities
- Serve as the primary point of contact for dealer and dealer representative inquiries.
- Assist with product questions regarding wood, finishes, hardware, and cabinet customization.
- Assist with special scheduling requests as needed.
- Process incoming orders promptly and accurately.
Benefits
- Health/Vision/Dental Insurance (Blue Cross & Blue Shield)
- Health Savings Account (HealthEquity)
- Paid Life Insurance & Additional Voluntary Options (The Hartford)
- Cancer Insurance (BC/BS)
- Hospital Indemnity Plan (BC/BS)
- Short-Term Disability Insurance (The Hartford)
- Paid Vacation: 2 Weeks 0-9 Years / 3 Weeks 10-19 Years / 4 Weeks 20+ Years
- Paid Holidays: New Year’s Day/Memorial Day/4th of July/Labor Day/Thanksgiving/Christmas
- 401(k) Plan with Employer Match (also Roth option)
- Employee Assistance Program
- Alcohol & Drug-Free Environment
- Equal Opportunity Employment
- Opportunities for continued career growth within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
