Customer Service Representative - Part-Time

State of Oklahoma•Oklahoma City, OK

17h•Onsite

About The Position

The Oklahoma Turnpike Authority (OTA) is seeking a Customer Assistance Representative I to join their team. This part-time role involves approximately 19 hours per week, with a four-week training period from Monday to Friday, 11:00 am to 3:45 pm. After training, flexible scheduling is available within the Monday to Friday workweek. The position is based in an office setting in the Oklahoma City area and focuses on providing exceptional customer service in a call center environment, assisting customers with inquiries related to PIKEPASS and Plate Pay services. The ideal candidate will possess strong communication and problem-solving skills, with a commitment to outstanding customer support.

Requirements

Minimum of one (1) year of experience in customer service, preferably in an office/workplace setting.
Basic math, spelling, punctuation, and grammar skills.
Excellent interpersonal and communication skills.
Ability to communicate clearly and concisely.
Ability to read and understand written materials, including emails and policy papers.
Ability to solve problems, read a map, and give directions.
Knowledge of state laws and rules concerning the business operations of the agency.
Knowledge of accounting principles and practices.
Knowledge of various types of business organizations.
Knowledge of office practices.
Knowledge of business arithmetic.
Knowledge of methods and techniques for conducting research.
Ability to read and interpret laws.
Ability to establish and maintain effective working relationships with others.
Ability to apply laws and rules to individual problems and situations.

Nice To Haves

Experience in customer service, clerical, or a related role.

Responsibilities

Answer incoming calls promptly and professionally, providing courteous and efficient service to customers.
Address customer inquiries, concerns, and complaints regarding the Oklahoma Turnpike system, toll rates, account information, and general information about the authority.
Provide accurate and up-to-date information to customers by utilizing available resources, databases, and training materials.
Process customer transactions, including toll payments, account updates, and issuing toll tags.
Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor.
Maintain a high level of knowledge about the Oklahoma Turnpike system, including current toll rates, policies, and procedures.
Ensure customer satisfaction by actively listening to customers, empathizing with their concerns, and providing effective solutions.
Accurately document customer interactions and transactions in the customer relationship management (CRM) system.
Collaborate with other team members and departments to resolve customer issues and improve overall customer experience.
Stay updated on industry trends, technological advancements, and changes in toll system operations.
Perform other duties as assigned to ensure smooth and effective customer service operations.