Customer Service Representative - Southern Fulfillment Center

PlayCore Careers • Fort Payne, AL

2d • Onsite

About The Position

The Customer Service Representative is a member of the customer support group for all brands. This position will support and backup each customer support and be a liaison to the manufacturing, production, and transportation teams.

Requirements

• Must be proficient in Outlook, Excel, Word, PowerPoint, and be able to adapt and learn new solutions software.
• College or equivalent business experience
• Must have excellent telephone skills with the ability to deal with potentially irate customers, vendors, and representatives in a professional manner
• Must have excellent communication skills
• Must be proficient in Outlook, Excel, Word, PowerPoint, and be able to adapt and learn new solutions software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must have the ability to write routine reports and correspondence as well as be able to speak effectively before groups of customers or employees of the organization.
• Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in Excel, Word, and PowerPoint software.

Nice To Haves

• The ability to Speak and translate Spanish would be preferred.

Responsibilities

• Respond to daily requests from representatives and distributors.
• Process discrepancy forms for warranty, shortage, and damage claims.
• Create and track Packing Slips for product production and rush shipments.
• Process Return Goods Authorization (RGA) requests.
• Compile and maintain files/spreadsheets detailing order information received by phone and e mail.
• Ability to distinguish and prioritize a variety of request
• Must have customer service demeanor with the ability to deal with potentially irate customer and representatives in a professional manner
• Other duties may be assigned by the Manager or Supervisor.
• Must have good and clear communication skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree