Customer Service Representative
Carroll Water•Cockeysville, MD
•Onsite
About The Position
Carroll Water is seeking a Customer Service Representative to join their growing team. This position is crucial for supporting customers, scheduling appointments, maintaining accurate records, and ensuring a positive customer experience. The ideal candidate is motivated, enjoys teamwork, and can also work independently and take ownership of their responsibilities.
Requirements
- High school diploma or equivalent.
- Minimum of one year of customer service, administrative, call center, dispatching, or office experience.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Exceptional customer service and problem-solving skills.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Proficiency with Microsoft Office applications and general computer systems.
- Ability to learn new software and technology platforms quickly.
Nice To Haves
- Experience in ServiceTitan or similar CRM/service management software.
- Experience in dispatching, scheduling, home services, construction, plumbing, HVAC, water treatment, or related industries.
- Previous experience working in a customer service or call center environment.
Responsibilities
- Answer incoming phone calls in a professional, courteous, and timely manner.
- Provide exceptional customer service and support via phone, email, text, online chat, and in-person interactions.
- Schedule service appointments and maintain accurate scheduling records.
- Work directly with the Service Manager to coordinate efficient service routes and technician schedules.
- Maintain and update customer information within company CRM and software systems.
- Enter customer orders, service requests, and related information accurately and promptly.
- Respond to customer inquiries regarding products, services, billing, and scheduling.
- Resolve customer concerns and complaints whenever possible and escalate issues appropriately when needed.
- Maintain detailed records of customer interactions, requests, complaints, and resolutions.
- Communicate effectively with technicians, sales personnel, and office staff to ensure seamless customer service.
- Assist with administrative and clerical duties as assigned.
- Support department goals and contribute to continuous improvement initiatives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
