Customer Service Representative

VieMed Healthcare • DeKalb, IL

1d • Onsite

About The Position

This role focuses on providing exceptional customer service to walk-in patients in a retail environment. Responsibilities include greeting patients, offering recommendations, maintaining a clean and organized showroom, collaborating with the Patient Care Technician team to manage calls, accurately entering patient data into the Brightree system, and providing general team support.

Requirements

• Exceptional customer service skills
• Ability to actively listen to customer needs
• Skill in offering tailored recommendations
• Ability to maintain a clean and organized environment
• Proficiency in managing incoming calls
• Capability to take thorough and accurate notes
• Experience with data entry
• Familiarity with the Brightree system (preferred, but not explicitly stated as a requirement)
• Ability to work collaboratively with a team

Nice To Haves

• Experience with the Brightree system

Responsibilities

• Greet and assist walk-in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience.
• Ensure the showroom floor is well-maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients.
• Work closely with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up.
• Input customer demographic information into the Brightree system for new walk-in patients, ensuring that all data is recorded accurately and promptly to facilitate smooth patient registration and service.
• Perform additional tasks as assigned, supporting the overall efficiency of the team and contributing to a positive, collaborative work environment.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees