Customer Service Representative

Flow Control Group • Troy, MI

9d

About The Position

The Customer Service Representative will be responsible for entering customer orders and quotes into the ERP system (Cloud Suite Distribution). This role provides essential support to the field sales team by managing quoting, order entry, and order statuses. Additionally, the representative will assist the field sales team with new part setups, sourcing requests, and non-stock items by coordinating with Corporate Purchasing. A key aspect of this role is to proactively identify issues and implement solutions, as well as to contribute suggestions for cost savings, process improvements, and enhanced customer service. The position requires proficiency in product knowledge, utilizing all available resources to stay current, and managing customer communications through a ticketing system (Zendesk). Collaboration with other departments is crucial to deliver exemplary customer service.

Requirements

• Effective individual contributor with the ability to successfully work within a team
• Excellent oral and written communication skills
• Communicate and behave in a professional manner at all times
• Solid organizational skills with the ability to prioritize effectively
• Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint
• Demonstrated sense of urgency with the ability to meet appropriate deadlines
• Detail oriented and results focused
• Commitment to providing exceptional customer service to both internal and external customers
• Effective time management skills
• Good mechanical aptitude with the ability to quickly grasp technical information
• 3 years customer service experience in distribution preferred
• High school diploma or equivalency required

Responsibilities

• Enter customer orders and quotes into ERP system (Cloud Suite Distribution)
• Provide support for field sales team via quoting, order entry, and order statuses
• Assists field sales with new part setups, sourcing requests, and non-stocks with Corporate Purchasing
• Proactively identify issues and provide solutions
• Provides suggestions for cost savings, process improvement and enhanced customer service
• Demonstrates product knowledge proficiency by utilizing all resources available to stay current
• Utilizing ticketing system for communications with internal and external customers (Zendesk)
• Work closely with other departments to provide exemplary customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED