Customer Service Representative

TEKsystems • O’Fallon, MO

5d • $20 - $20 • Onsite

About The Position

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s billing issues, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Requirements

• Strong customer service skills including oral and written communication.
• Demonstrated leadership skills
• Must possess strong organizational and multi-tasking skills,
• Excellent Professional verbal and written communications skills
• Knowledge of MS Word (generating and editing documents using templates) and Excel (basic functions, however, high level knowledge is a plus).
• 1-2 years of experience in a call center or customer service environment preferred
• Sales experience a plus
• Maintain performance standards within a fast-paced environment of customer service principles and practices
• Strong data entry skills are required

Nice To Haves

• high level knowledge of Excel is a plus

Responsibilities

• Provide timely customer service to incoming telephone calls in an automated call delivery environment
• Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome
• To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners
• Effectively navigate multiple systems (will be trained on internal systems and applications) to research, analyze and resolve customer inquiries
• Work effectively in a team environment using professional interpersonal and communication skills
• Utilize basic understanding of product & process guidelines
• As business priorities change, support other teams and process transactions as needed
• Complete assignments and other duties as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed