Customer Service Representative

Veritiv Corporation•Fullerton, CA

1d•$56,300 - $92,000•Onsite

About The Position

Our Manufacturing Customer Service Representative in will be responsible for providing outstanding high-touch service to our customers and will oversee their experience with our company. This role will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.

Requirements

Proven experience handling complex orders under tight deadlines.
SAP Experience.
1-3 years of related job experience.
Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
Proficient with Microsoft Office Suite.
High School Diploma/GED

Nice To Haves

Manufacturing experience preferred

Responsibilities

Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives.
Support inventory control by reviewing historical data and assisting in managing stock levels during order processing.
Provide internal support to Outside Sales Representatives and assist with sales initiatives.
Collaborate with internal departments and other divisions to resolve customer issues efficiently.
Review customer purchase orders and contracts to ensure accuracy and compliance.
Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts.
Manage customer complaints related to product use, including coordinating returns and replacements of defective parts.
Process order modifications and communicate changes to ensure customer satisfaction.

Benefits

Healthcare benefits (including medical, dental, vision, and health savings account)
life, AD&D, and disability insurance
401k
paid time off
tuition reimbursement
employee assistance program
other fringe benefits
401k with match start date of hire
parental bonding time
annual Profit-Sharing Program