Curtis Blue Line Customer Service Representative
About The Position
As a law enforcement Customer Service Representative, you will work in a dual role consisting of working directly with law enforcement personnel – outfitting individuals with tactical gear, (holsters, flashlights, boots, tools) measuring for body armor and new uniforms, and completing checkout procedures from start to finish in a retail setting. Additionally, you will be responsible for law enforcement customer account and relationship management – responding to customer inquiries and order requests via phone and email. This position is an on-site position only and requires knowledge of, or the ability to learn, the Emergency Responder Equipment market. Product offerings include, but are not limited to: uniforms, body armor, holsters, flashlights, boots, tools, and other tactical gear. Our Curtis Blue Line stores are open to the public Monday-Friday, 9:00am – 5:00pm.
Requirements
- Ability to quickly understand and articulate all product offerings.
- Highly organized and detail-oriented.
- Strong ability to multi-task.
- Strong team player and able to work well with others.
- Effective communication skills (written and oral).
- Strong self-starter with a solid work ethic.
- Demonstrated good judgement and a high degree of integrity.
- A history of continuing professional and personal development.
- High School Diploma.
- High computer literacy (Outlook, Microsoft Office, general software).
- 1+ years of work experience with high-volume data entry.
- 2+ years of experience with face-to-face customer service or customer account management.
Nice To Haves
- Working knowledge of law enforcement product offerings (uniforms, body armor, tactical gear).
- 4+ years of experience managing customer accounts.
- 4+ years of experience with face-to-face customer service.
- Experience with Enterprise Resource Planning software (NetSuite or similar).
Responsibilities
- Serve as primary point of contact for law enforcement customers and accounts, including answering inquiries, resolving complaints, and providing updates on new products.
- Learn and gain a thorough understanding of all product offerings (such as tactical gear, uniforms, and body armor).
- Educate customers on all product offerings.
- Provide quality face-to-face customer service interactions, especially one-on-one.
- Size customers in-store for uniforms, equipment, body armor, and related items.
- Accurately create, draft, and finalize Purchase Orders (P.O.’s) according to customer needs.
- Process customer P.O.’s accurately via phone and email.
- Perform a high volume of order entries quickly and accurately.
- Continuously build and maintain profitable relationships with customers.
- Answer incoming phone calls.
- Maintain cleanliness and stock of showroom floor.
- Other duties as assigned by management to address and provide effective support of company mission, values and goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
