Customer Service Representative - Hybrid Littleton NH

Adventure Ready Brands•Littleton, NH

1d•Hybrid

About The Position

Adventure Ready Brands is looking for a customer-focused, detail-oriented Customer Service Representative who enjoys solving problems, working with people, and keeping things moving in a fast-paced environment. In this role, you’ll support customers throughout the order process, from order entry and fulfillment through returns, credits, shipping, and issue resolution. You’ll work closely with Sales, Logistics, Quality, and other teams to provide timely answers, solve problems, and ensure a positive customer experience.

Requirements

Customer service or related experience preferred.
Strong verbal and written communication skills.
Strong attention to detail and accuracy.
Strong computer aptitude and ability to learn new systems and processes.
Comfortable working in a fast-paced environment with multiple priorities.
Professional, positive, and customer-focused approach.
Ability to make decisions and take ownership within established guidelines.
High school diploma or equivalent.

Nice To Haves

Critical Thinking & Problem Solving — Researches issues, asks good questions, connects the dots, and uses sound judgment to find effective solutions.
Organization & Prioritization — Manages multiple priorities and moving pieces in a fast-paced environment while staying accurate, responsive, and on track.
Teamwork & Communication — Works collaboratively, communicates clearly, and builds strong working relationships across Customer Service, Sales, Logistics, Quality, and other teams.

Responsibilities

Process and manage customer orders, EDI transactions, returns, credits, backorders, shipping, and billing accurately and efficiently.
Respond to customer calls and emails, research questions and issues, and take ownership through resolution.
Build strong customer relationships by providing timely communication, proactive follow-up, and effective solutions.
Partner with Sales, Logistics, Quality, and other teams to coordinate solutions and ensure a positive customer experience.
Maintain accurate customer accounts and system information while following established procedures, cGMP requirements, and quality standards.
Manage multiple priorities in a fast-paced environment, support the Customer Service team, and identify opportunities to improve processes and service.