Customer Service Representative

SMITH TURF & IRRIGATION LLC • Charlotte, NC

9d • Onsite

About The Position

Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds and landscaping industry. We offer a comprehensive selection of equipment, irrigation and landscape products and support our customers with technical expertise and service. Since 1925, Smith Turf has built an unmatched reputation for outstanding customer care, service and support across North and South Carolina, Virginia and Tennessee. STI is a family owned business that believes in working as a team and fosters a family oriented culture. LPG- Customer service representatives (counter sales) are seasoned professionals with extensive knowledge around irrigation, lighting, and drainage products who assist walk-in and call-in customers through the entire sales process. They are fueled by dedication and play a critical role in upholding our reputation for exceeding our customers’ expectations.

Requirements

• Minimum of 2 years’ experience either in a retail or wholesale setting
• Demonstrable skills in inventory management systems. An openness to embrace new technological skills is essential
• A proven aptitude for delivering top-notch customer service experiences
• A keenness to learn, adapt, and implement new technologies and mythologies
• A knack for swift, informed, and effective decision-making
• Capable of routinely handling items weighing up to 50 pounds
• High school diploma or its equivalent is required

Nice To Haves

• A solid grasp of irrigation, landscape lighting and drainage applications is preferred

Responsibilities

• Be the go-to expert for all products within STI’s Landscape Products Group (LPG)
• Ensure every customer interaction is marked by promptness, professionalism, and precision
• Acts as a pivotal resources for customers, answering queries about irrigation, landscape lighting products, applications, and pricing
• Process sales efficiently- from entering orders, managing inventory, scheduling deliveries or aiding customers with product pickups
• Establish and nurture transparent communication channels with internal teams, guaranteeing timely product delivery
• Work hand-in-hand with external sales representatives to boost growth in the LPG sector and elevate overall customer satisfaction
• Play a role in keeping the branch showroom and yard tidy, organized and welcoming

Benefits

• Competitive Compensation
• Medical, Dental, Vision, Short and Long Term Disability, Life Insurance
• Paid Time Off and Paid Holidays
• 401(k) with Company Match
• Employee Referral Program
• Opportunity of Advancement
• Paid Training and Certifications
• Free Counseling Services- EAP
• Product Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED