Customer Service Representative

King Ranch • Kingsville, TX

3d

About The Position

This role involves providing introductory information to new customers, ensuring customer satisfaction with products or services, and following up with clients. You will inform customers about additional products or services, determine the most effective ways to answer questions, and escalate concerns to the appropriate areas. Responsibilities include troubleshooting common issues, collaborating with other departments for solutions, answering and directing telephone calls professionally, and maintaining knowledge of all products. You will also enter credit memos, contact customers regarding backorders or shipping delays, and be prepared for varied schedules based on the production schedule.

Requirements

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Ability to share work among a customer service team.
• Attentiveness and patience.
• Time-management skills
• Ability to find the positive in any situation.
• Working knowledge of Excel, MS Word, Email, cash register, and basic office equipment.
• High school diploma or equivalent.

Nice To Haves

• Prior customer service and/or retail experience is preferred.

Responsibilities

• Provide introductory information to new customers.
• Ensure that customers are satisfied with products or services.
• Follow up with clients or customers to check that they’re still satisfied with any purchases.
• Let customers or clients know about additional products or services.
• Determine the quickest, most effective ways to answer a client’s or customer’s questions.
• Escalate queries and concerns to appropriate area.
• Troubleshoot common issues with a product or service.
• Work with operations and other departments to find appropriate solutions.
• Answer and direct all telephone calls in a timely manner.
• Assist customers in a professional manner.
• Be knowledgeable of all past and present products.
• Enter credit memos sent from receiving into the computer.
• Contact web customers when items are on backorder.
• Contact customers when there is a delay in shipping merchandise.
• Be prepared to work varied schedules according to production schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED