Customer Service Representative - Canada

Sazerac Company•Montreal, QC

7d•Onsite

About The Position

Join Sazerac as a Customer Service Representative supporting our Canada business. In this role, you’ll work closely with customers, distributors, and internal teams to ensure accurate order processing and exceptional service delivery. You’ll play a key role in maintaining strong customer relationships, resolving order-related issues, and supporting uninterrupted product flow in a fast-paced environment. This is a great opportunity for someone who enjoys problem-solving, collaboration, and delivering best-in-class customer support.

Requirements

High school diploma or equivalent required
1+ year of experience in customer service, operations, or a fast-paced business environment
Strong communication, organizational, and problem-solving skills
Proficiency with Microsoft Office tools, including Excel, Word, and Outlook
Ability to manage multiple priorities in a fast-paced environment
Ability to work full-time onsite

Nice To Haves

Bachelor’s degree preferred
Experience with manufacturing, ERP, or order management systems
Experience in consumer packaged goods (CPG), beverage, or related industries
Strong analytical and customer relationship management skills

Responsibilities

Process customer orders accurately and maintain customer account information
Partner with internal teams and distributors to resolve order and shipment issues
Support uninterrupted product flow by coordinating closely with operations and supply chain teams
Deliver responsive, professional customer service to both external and internal partners
Maintain accurate records and assist with process improvements to enhance service levels