Customer Service Representative
About The Position
S&W Wholesale Foods is Louisiana’s leading independent food service supplier and is on the Move. We are looking for a Customer Service Representative (Baton Rouge, La) to join our team! The Customer Service Representative is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. S&W Wholesale Foods is a family-owned, customer-oriented company and we align our progress with your success. We believe in candid communication, being genuine, and working together as one team to achieve our goals.
Requirements
- Excellent verbal and written communication skills.
- Extensive knowledge of customer service procedures and principles.
- Organized with attention to detail.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Time Management: the ability to organize and manage multiple priorities.
- Proficient in Microsoft Office Suite or related software
- High school diploma or general education degree (GED), 1 - 2 years of related experience and/or training, or equivalent combination of education and experience
- Customer Service Experience
Responsibilities
- Portraying a positive company image and engaging in professional and friendly communications with customers
- Answers phones, transfers call and takes messages
- Processing orders by mail, telephone, fax, email, or other employees
- Actively listening to customer needs and inquiries to determine appropriate service actions
- Assisting colleagues and other employees with administrative duties
- Referring any customer questions regarding products or services to the appropriate person
- Performing accurate company-required recordkeeping
- Resolving customer issues to the best of your abilities or directing them to appropriate person to handle their issue.
- Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer.
- Following-up on orders to ensure delivery by specified dates
- Performing other duties as assigned
Benefits
- Birthday Holiday!
- Medical, Dental, and Vision Insurance
- Vacation and Personal Time Off
- 401k Company Match
- Employee Purchasing Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
