Customer Service Representative
Medacta USA, Inc.•Franklin, TN
•Onsite
About The Position
Responsible for supporting the company's sales goals through excellent customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties.
Requirements
- High School Degree required
- A minimum of 5 years solid hands-on experience in a customer service role.
- Proactive self-starter.
- Must have excellent oral and written, communication and administrative skills.
- Ability to work effectively with a diverse work group.
- Ability to plan, organize and execute multiple projects simultaneously despite competing priorities.
- Strong computer skills and savvy including Microsoft Office skills with emphasis on Excel and Teams.
- Sitting: Extended periods at a desk or workstation.
- Standing and Walking: Occasional movement within the office.
- Lifting and Carrying: Light to moderate lifting of office materials up to 30 lbs.
- Additional tasks may require reaching, manual dexterity, and visual acuity.
Nice To Haves
- bachelor’s degree (BS/BA) preferred.
- Working with field sales and sales management with a medical technology company or manufacturing/distribution environment is a plus.
Responsibilities
- Process replenishment tickets daily: receive orders from sales representatives via myOps, provide transfers to shipping department, and invoice all tickets.
- Process Direct Sales Orders
- Analyze customer issues / problems and provide users with written and verbal instructions for best practices and problem resolution.
- Contact sales representatives when information is needed to process tickets and provide information to sales reps as they call regarding tickets sent in.
- Process customer requests for surgeries in a timely manner. Inform sales representatives of backorders and process transfers for any backordered items needed for surgery.
- Ability to prioritize and multi-task & meet deadlines in a fast-paced environment.
- Develop and maintain strong relationships with sales representatives as well as other departments.
- Report Open Tickets weekly.
- Work with FedEx and Courier companies to ship and/or track packages as needed.
- Performs other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
