Customer Service Representative - Island Hammock Pet Hospital
About The Position
Be the first smile they see. The voice they trust. The heart of our front desk. At Island Hammock Pet Hospital, we’re more than just a veterinary clinic - we’re a team that leads with compassion, connection, and care. We’re looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk. Island Hammock Pet Hospital offers a wide range of veterinary services designed to support pets through every stage of life. Services include wellness exams, vaccinations, dental care, diagnostics, surgery and urgent care, in-house laboratory services, radiology, pharmacy services, preventative medicine, senior pet care, and client education. The hospital is also AAHA accredited and Fear Free certified, focusing on reducing stress and anxiety for pets during visits through gentle handling, calming techniques, and pet-friendly facility design. We pride ourselves on delivering gold-standard care while making every client and patient feel seen, heard, and valued. If you thrive in a fast-paced environment where every day makes a difference, we might be the perfect match.
Requirements
- A people person who loves to create great experiences from the first phone call to the final tail wag.
- Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
- A master multitasker who stays cool and kind even during the busiest times.
- Tech-savvy and confident navigating digital systems and patient charts.
- Calm, clear, and compassionate, especially when pet parents are stressed.
- Eager to grow your skills in a hospital that values professional development and team culture.
Responsibilities
- Greeting clients with warmth and professionalism, in person and on the phone.
- Scheduling appointments and managing daily workflow.
- Answering questions and providing clear, compassionate client education.
- Maintaining accurate records and updating patient files.
- Supporting the veterinary team with communication and coordination.
- Processing payments and checking clients in and out.
- Helping to ensure a calm, organized, and welcoming lobby experience.
Benefits
- Competitive pay, based on experience
- Medical, dental, vision, and life insurance
- Free virtual mental health care for household (13+)
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
