Customer Service Representative
About The Position
Home State Bank is hiring a Customer Service Representative in Crystal Lake, IL. This is a full-time position. Customer Service Representatives respond to customer inquiries via telephone and face-to-face meetings. The role of Customer Service Representative is integral to Home State Bank’s success as they serve as the face of the bank while interacting with a variety of customers in-person, via telephone or by electronic means. This role is responsible for aiding and vetting an assortment of customer inquiries for accounts, loans, trust, or commercial transactions and offerings with the bank, while effectively mitigating potential risk for fraud. This position is responsible for performing an ongoing review of applications that support electronic banking, fraud mitigation, accepting fraud claims and/or Reg E disputes, assisting with customer inquiries, providing a variety of support functions for Deposit Operations and the Retail network, along with managing all functions of the safe deposit box area and maintaining a working knowledge of the bank’s switchboard system, teller system and BPM. Additionally, they manage all functions of the safety deposit box area and must maintain a working knowledge of the bank’s switchboard system.
Requirements
- Previous Customer Service experience is required.
Nice To Haves
- Bi-lingual a plus.
Responsibilities
- Respond to customer inquiries via telephone and face-to-face meetings.
- Aid and vet customer inquiries for accounts, loans, trust, or commercial transactions and offerings.
- Mitigate potential risk for fraud.
- Perform ongoing review of applications that support electronic banking.
- Handle fraud mitigation, accepting fraud claims and/or Reg E disputes.
- Provide a variety of support functions for Deposit Operations and the Retail network.
- Manage all functions of the safe deposit box area.
- Maintain a working knowledge of the bank’s switchboard system, teller system and BPM.
Benefits
- Medical through BCBS – 2 PPO Plans and HMO
- Dental PPO through BCBS
- Vision insurance through BCBS
- $50,000 in Company Paid Life & ADD and long-term disability insurance
- 401k after 90 days with company match of 3% after a year
- Generous Time Off - 2 weeks paid vacation, 1 week sick pay and 11 paid FDIC holidays, 1 floating holiday (personal) day
- Tuition reimbursement - courses and books up to $6,000 annually per policy
- Holiday Party at Boulder Ridge Country Club
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
