Customer Service Representative

Pye-Barker Fire & Safety • Hicksville, NY

16h

About The Position

The Customer Service Representative interacts with company customers by phone, email, online chat, or in person to address inquiries, resolve complaints, and create an effortless experience for external and internal customers. The role handles product inquiries, order collection and entry, appointment scheduling and verification, and provides support to branches, field partners, and customers. The representative owns customer issues and provides end-to-end resolution using available resources, escalating issues to an assigned specialist or appropriate staff when needed. The position also maintains customer accounts and records of interactions, inquiries, complaints, and comments.

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Excellent communication skills, including active listening.
• Service-oriented approach and ability to resolve customer grievances.
• Proficient computer skills and ability to learn new software.

Responsibilities

• Interact with customers by telephone, email, online chat, or in person to provide support and information about products or services.
• Collect and enter orders for new or additional products or services.
• Handle customer questions and complaints, forwarding matters beyond their knowledge to an assigned specialist or appropriate staff.
• Take appropriate action to resolve customer problems and concerns.
• Maintain customer accounts and records of customer interactions, including details of inquiries, complaints, or comments.
• Schedule and verify appointments and support company branches, field partners, and customers.
• Own customer issues and provide end-to-end issue resolution using available resources.
• Perform other duties assigned by management.
• Adhere to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

Benefits

• Medical, dental, and vision benefits.
• Company-paid life insurance.
• Company-paid short-term disability.
• 401(k) with employer match.
• Paid vacation and company holidays.
• Training and career development.
• Company vehicle, if applicable to the job.
• Immediate qualification for the ALL In Ownership Plan for eligible full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED