Customer Service Representative

nVent • Madison, WI

1d • Hybrid

About The Position

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

Requirements

• 5+ years’ experience in a Customer Service setting required.
• Proficiency with Microsoft Office Suite required.
• Strong communication/interpersonal skills; Ability to speak with a wide variety of internal and external customers.
• Ability to multi-task and balance shifting priorities to satisfy customer requests.
• Willingness to collaborate with different departments within the organization to fulfill customer service excellence, including sales, engineering, accounting, and project management.

Nice To Haves

• Bachelor’s Degree or equivalent experience preferred.
• Knowledge of ERP/order management systems preferred.

Responsibilities

• Timely and accurate order and quote entry into the ERP system.
• Electronic order review and reconciliation.
• Resolution of price discrepancies identified at the time of order.
• Change order entry into the ERP system.
• Retention of appropriate documents and emails related to orders and change orders.
• Work closely with Regional Sales Coordinators and Estimating teams to support incoming order volumes.

Benefits

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree