Customer Service Representative - TN Strut Plant

Ideal Tridon•Garden Grove, CA

5d•$22 - $27•Onsite

About The Position

The Ideal Tridon Group is seeking a high-energy, multi-tasking, customer-oriented service representative with experience in a fast-paced manufacturing environment for their Wesanco ZSi TN Strut Plant. This role serves as a liaison, providing product and service information, and resolving customer issues accurately and efficiently. The Customer Service Representative will collaborate with the Production Scheduler to determine new ship dates and will be adept at problem-solving, troubleshooting, and investigating customer complaints to ensure high customer satisfaction and excellent service standards.

Requirements

High School Diploma required.
Proven customer service experience (3+ years), preferably in a Manufacturing environment.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Must be comfortable working in a team environment as well as individually.
Knowledge working with price structures, BOM’s, Part #’s, Unit of measures, Weights/dims.
Familiarity with CRM systems and practices.
Familiar with LTL carriers, UPS/Fed Ex.
Customer Orientation and ability to adapt/respond to different types of problems.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Proficient in Excel & creating spreadsheets.
Ability to learn products and components.
High energy & Multitasker a must.
Enjoys working in a fast-paced manufacturing environment.

Nice To Haves

Associate's Degree is preferred.

Responsibilities

Manage incoming calls.
Enter customer orders in the ERP system accurately and efficiently.
Enter Credits and create RMAs in the ERP system.
Learn products and understand how they work.
Work closely with the Production Scheduler to determine new ship dates for customers.
Work with Freight carriers to schedule pick-ups or follow-up on tracking.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.