Customer Service Representative

AmeriVet • Morehead City, NC

3h • Onsite

About The Position

About Us: At PetDocks Veterinary Hospital, we’re proud to be an AAHA-accredited hospital serving Morehead City, NC, and the surrounding community for over 25 years. Our team is passionate about providing high-quality care while creating a welcoming, supportive environment for both clients and employees. With a loyal client base and a collaborative team culture, PetDocks is a fast-paced hospital where team members are encouraged to grow, learn, and utilize their skills to the fullest. Job Summary: We are seeking a friendly and organized Customer Service Representative to be the first point of contact for our clients. The ideal candidate will have excellent communication skills and a genuine love for animals. As a Customer Service Representative, you will play a crucial role in ensuring smooth operations and enhancing the client's experience.

Requirements

• High school diploma or equivalent; additional education or certification in office administration is a plus.
• Previous experience in a veterinary or medical office setting preferred.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and comfortable with practice management software.
• Excellent interpersonal and communication skills.
• Ability to multitask and handle a fast-paced environment.
• Compassionate and patient demeanor with a love for animals.
• Availability to work flexible hours, including some weekends and holidays.

Responsibilities

• Greet clients and their pets with warmth and professionalism.
• Schedule appointments and manage the clinic calendar efficiently.
• Answer phone calls and respond to inquiries promptly and accurately.
• Maintain client records and update information as needed.
• Process payments and handle billing inquiries.
• Assist with administrative tasks such as filing, faxing, and data entry.
• Ensure the reception area is clean and welcoming.
• Coordinate with veterinary staff to provide seamless patient care.
• Handle client concerns and escalate issues to management when necessary.
• Stay informed about clinic services and promotions to inform clients.

Benefits

• Competitive salary
• Health and dental insurance
• Paid time off
• Employee discounts on veterinary services
• Opportunities for professional development
• Competitive pay
• performance bonuses
• 401(k) matching
• student loan assistance
• Health, dental, vision, life insurance
• mental health resources
• Generous paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED